Hi I’m Gregory Morrow
Accomplished Operations Manager
About Me
Visionary and Results-driven Leader with over 20 years’ experience enhancing business goals, building and improving business strategy, and hiring and mentoring cross-functional teams.
Proven ability to dig deep and transform big data into actionable recommendations, resulting in peak performance and substantial revenue growth.
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Dedicated professional with a passion for success. Able to quickly learn new skills and bring a fresh perspective to any organization.
Work Experience
Regional ManagerÂ
Utility Partners of America
April 2019 - April 2020
Led the Southeast US Operations team consisting of 4 Area Managers and 40 hourly employees in NC, SC, GA, and FL.
Utilized Excel and Tableau to analyze business and sales trends to maximize route efficiency to develop reports and data models, assisting direct report local managers in maximizing the team's potential.
Reimagined the management structure eliminating and realigning positions, reducing overall payroll expenses by roughly 10%.
Managed logistics for route servicing across the Southeast
Sr. Territory Manager
National Entertainment Network
August 2016 - April 2019
Transitioned team through acquisition, providing transparent communication on process and changes.
Reorganized field support team to better service route drivers, reducing the time between issues from initial report to resolution; consistently met or exceeded sales goals equating $4 Million in annual sales.
Adjusted inventory forecasts and product orders, allowing the team to use up the existing product while mixing with some new product, reducing overall inventory from 3 to 4-month supply to 1-month supply reducing waste.
Fielded and engaged inquiries and concerns from new and long-lasting clients to ensure satisfaction rates of services; identified and solved complex problems impacting client’s services and products.
Analyzed historical sales data to create service schedules, maximizing asset profits while minimizing labor costs.
Delivered on the job training to new and current personnel, driving a culture of customer service continuity.
Operations Director
Bouncing Your Way
December 2015 - August 2016
Managed all operations, including marketing, forecasting, and profit and loss analysis for location, doubling sales volume to approximately $100,000 per year.
Scheduled repairs and maintenance on equipment, vehicles, and facilities totaling $100,000 to ensure standards of safety, efficiency, and quality.
Enhanced operational performance by developing effective business development strategies, systems, and procedures, including delivery route optimization, dynamic employee scheduling, and improving access to supplies and equipment.
Boosted customer base, acquiring new customers by identifying needs to deliver relevant products across new markets.
Games & Merchandise Manager
Lake Winnepesaukah Amusement Park
February 2007 - December 2015
Oversaw weekly scheduling of 50 seasonal employees, utilizing data trends to maximize staffing efficiency.
Compiled industry data to make informed purchasing decisions; purchased $200,000 in inventory annually.
Optimized inventory, by generating forecasts through an analysis of the prior seasons' sales data.
Director, Corporate Attraction Operations
Ripley Entertainment, Inc.
Coordinated the operation of 27 corporate owned attractions.
Organized the startup of a 7,000 square foot redemption arcade.
Used sales trends and industry data to develop capital purchase plans.
Developed new floorplans and redemption plans for Ripley's Super Fun Zone arcades.
February 2006 - August 2006
Games & Merchandise Manager
Canobie Lake Park
Managed staff of 150 employees.
Developed weekly staffing plans using business data to maximize efficiency.
Performed purchasing duties in excess of $500,000 annually.
Created and Presented innovative employee training programs.
June 1999 - February 2006
Educational History
September 1992 - May 1996
Bachelor's of Arts
Curry College
Milton, MA
Graduated at the top of my class with studies in Communications and Management.
November 1996
Certificate
IAAPA Amusement Facility Management School
Completed the International Association of Amusement Parks & Attractions Amusement Facility Management School program.
My Skillset
Planning and Scheduling
Advanced
From creating and implementing purchasing scheduled that allow for just in time product delivery to developing complex staffing schedules that provide the optimum staffing levels based upon operational needs, I can provide value to your organization.
Customer Service
Advanced
30 years in the attractions industry, including training from Disney, has allowed me to develop outstanding customer service skills.
Project Management
Advanced
From small, single person projects to larger ones that span several offices I have the experience to bring the team together and drive a project to completion.
Computer Programming
Intermediate
As I have encountered new problems to solve I have picked up the skills needed to complete them including: HTML, PHP, SQL, AJAX and PYTHON.
Training & Development
Advanced
I have developed onboarding and introductory training programs for new employees as well as created expert industry content for annual conventions. I have served on the International Association of Amusement Parks and Attractions Global Education Committee responsible for helping to guide the educational content at their 3 international expos.
